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The refreshed Compass mobile app is now rolling out on iOS and Android. It is easier to read and navigate: KPIs, transactions and formulas stand out, the estimator and escalations are easier to find, and support sends employee queries straight to the right place. Here’s what’s new: 1. A fresh look, same Compass Every screen now follows the same design, so the app feels familiar wherever you tap.
  • Only the screens changed: The systems behind the app are the same, so your integrations keep working and nothing changes in your setup.
  • Cleaner Home: Balance, team performance, plans and key numbers are easier to find.
Redesigned Compass Home screen, the Plans screen with KPIs in focus, and the redesigned Leaderboard
2. Get help right from Home A new Support area on Home puts help one tap away, so reps get faster answers about plans, incentives and payouts.
  • Raise an escalation: Pick any plan from a list and raise an issue, without opening the plan first.
  • Chat with support: Chat with the support team inside the app. Pick a topic, such as redemptions or login issues, and the chat takes you to the right help.
Raise escalation form, selecting a plan to escalate, and the in-app chat with Compass Support
3. Plan cards that are easier to use The things reps do most are one tap away, so they spend less time searching and more time working toward their goals.
  • Three clear buttons: Estimator, Plan details and Raise escalation are on every card.
  • Total expected incentive: See how much you may earn across all active plans at the top of My plans.
  • Formulas and achievements in view: Tap a number on a plan card to see the formula behind it, and tap any achievement to see how it was calculated.
  • Less clutter: Repeated sections and the plan count cards are gone, and cards fit fully on smaller screens.
My plans with the new plan card buttons, and the Total Sales and Approved Sales formula views
4. Payout messages in Bengali and Tamil Clearer payout messages for teams who work in Bengali and Tamil.
  • 20 payout codes covered: The app reads the error code from the server and shows the matching message. If it gets a code it doesn’t know, it shows the original server message instead.

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Also in this release

  • Stability fixes on iOS and Android: Layout and stability fixes across Home, Plans, Escalations and Support, Leaderboard, Notifications, Profile and Settings, Sign-in and Document Repository.
  • Languages: Better language settings and Arabic right-to-left layouts.
Update the app from the App Store or Google Play to try the new Compass. For a tour of the end-user experience, watch the Complete end user walkthrough. Have an idea or a question? Reach out through Contact Support.