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The Finance section of the Admin Hub centralizes all money-related settings for your Empuls account — your SaaS subscription details, invoices, billing contact information, redemption wallets for employee rewards, and currency configuration. Keeping these settings current ensures your subscription continues uninterrupted and employees can always redeem their earned points.

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View and manage your subscription

1

Open Billing Details

In the Admin Hub, navigate to Finance > Billing and click Details.
2

Review your current plan

At the top of the Billing page, a summary dashboard shows:
  • Current plan — Your active plan tier (e.g., Proficient) and billing frequency (monthly or annual).
  • Pricing and total users — Cost per user and the number of active users on your account.
  • Next invoice — The estimated amount and exact date of your next charge.
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3

Update billing contact information

Keep invoice communications routed to the right team:
  • Billing email — Click Update next to the current email to change where invoices are sent.
  • Billing address — Click Add to enter your company’s official billing address for invoice compliance.
4

Manage payment details and tax information

  • Payment method — Click Add Payment Method to securely enter credit card or bank details.
  • Prepaid credit — View any available prepaid balance applied to your account.
  • Tax ID — Click Add Tax ID to include your company’s tax identification number for compliance on future invoices.
Canceling your subscription is permanent. If you need to cancel, scroll to the bottom of the Billing page and click Cancel Subscription. This action will permanently delete the account and cannot be undone. Contact cs@xoxoday.com before canceling if you have questions about your options.
To change your subscription plan — upgrade, downgrade, or modify the number of seats — contact your account manager or reach out to cs@xoxoday.com. Plan changes are not self-serve and are handled by the Empuls team.

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View and download invoices

1

Go to the Invoices tab

In the Finance section, click Invoices.
2

Review invoice history

The Invoices tab displays all paid and outstanding invoices with dates, amounts, and status.
3

Download an invoice

Click Download Invoice next to the relevant date to save a PDF copy for your records or accounting team.
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4

Make a payment or mark as paid

For outstanding invoices, click Pay Now to complete payment online. If payment was made offline (e.g., bank transfer), click Mark as Paid to update the invoice status manually.

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Business information

Business information covers your company’s official details that appear on invoices and in the platform’s compliance records.
1

Navigate to Business Information

In the Admin Hub, go to Finance > Business Information.
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2

Update company and POC details

Edit your company’s name, address, and primary point of contact details.
3

Manage organizational metadata

Add or edit metadata that structures your employee directory:
  • Locations — Office and remote work locations.
  • Business units — Top-level organizational divisions.
  • Cost centers — Financial allocation units.
  • Departments — Functional teams.
  • Designations — Job titles.
  • Grades — Seniority levels.
Click Add Location (or the equivalent button for each metadata type) to create entries. Click Proceed to save.
To delete a metadata entry, go to the Metadata tab, hover over the entry, and click the delete icon. You will be prompted to either set the linked data field to blank for all affected users, or remap those users to a different metadata entry using the dropdown.
Go to Finance > Billing, click Details, and then click Update next to the billing email or Add Payment Method to change your payment information.
Yes. Navigate to Finance > Invoices and click Download Invoice next to the date you need.
Click Mark as Paid next to the invoice to manually update its status so your records stay accurate.
Contact your account manager or reach out to cs@xoxoday.com to upgrade, downgrade, or modify your plan. Plan changes are not available through self-service.
Employees will be unable to complete reward redemptions until the wallet is topped up. Monitor your wallet balance regularly and add funds before it approaches zero.
Yes. Go to the Metadata tab, find the entry, and click the delete icon. You will be prompted to either blank the field for affected users or remap them to another entry.