Survey analytics

The Empuls survey analytics dashboard gives you a comprehensive, real-time view of employee feedback — from headline eNPS scores and engagement driver breakdowns to sentiment analysis on open-ended responses. This guide shows you how to navigate the dashboard, interpret what you see, and turn insights into action.

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Navigating to the analytics dashboard

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Dashboard sections

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Summary — engagement driver scores

The Summary tab displays the average score for each of the four engagement drivers:

• Recognition and career growth
• Relationships and culture
• Hygiene factors
• Strategic connect

Each driver score gives you a quick read on where employee sentiment is strongest and where it needs attention. Click View Trends to see how driver scores have changed across survey runs over time.

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eNPS scores

The eNPS tab shows the distribution of responses across Detractors, Passives, and Promoters for each eNPS question. Color coding indicates performance level: The tab also shows your score against a cross-industry benchmark line, helping you contextualize your result.

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Engagement drivers detail

The Engagement Drivers tab breaks each of the four drivers into their constituent dimensions — the specific Likert scale questions that feed into each driver. Click the expand icon next to any driver to see its dimensions. Click View next to a dimension to see the specific questions and their responses. Each dimension is categorized as one of: Weakness, At-risk, Acceptable, Improving, or Strength — based on the score and its trend over the last three survey runs. See eNPS and pulse surveys for a full explanation of each category.

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Feedback comparison (heatmap)

The Feedback Comparison tab displays a color-coded heatmap that lets you compare scores across different employee groups side by side. Higher scores appear in warmer colors; lower scores in cooler colors. Use the dropdown to choose the comparison level:

• NPS & engagement drivers — high-level comparison
• NPS, drivers, and dimensions — mid-level comparison
• All NPS & Likert questions — full question-by-question comparison

To compare a specific team or location against a relevant sub-group rather than the whole organization, use Internal Benchmarking. The “Org” comparison dropdown filters to only show regions or categories where the selected view has employees — so your site in Asia is compared to Asia-region scores, not global averages.

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Compare scores by manager

When you group the heatmap by Manager, a Reports view toggle appears next to the group tabs. Use it to choose whose responses count toward each manager’s row:

• Direct: each manager’s row includes only responses from their direct reports.
• All: each manager’s row also includes responses from indirect reports further down their reporting line. Managers appear as an expandable tree under the organization row. Select the expand icon next to a manager to see the managers who report to them, or use Expand all and Collapse all to open or close the whole tree.

Use Direct to evaluate how each manager’s immediate team feels. Use All to understand sentiment across a leader’s entire organization. In both views, each manager row shows a response rate below the manager’s name, for example Response Rate: 80.00%, i.e 8/10 Responses. The Manager Not Provided row always shows Response Rate: NA.

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Likert scale questions

The Likert Scale Questions tab displays every Likert question with its average score and a color-coded response distribution bar. Hover over any bar to see a detailed breakdown of how employees responded across each scale point. Sort questions using the dropdown:

• Best to worst — start with your highest-scoring questions
• Worst to best — start with your areas of greatest concern
• Default sort — the original question order

Use the All Engagement Drivers dropdown to filter and view questions grouped by driver.

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Open-ended feedback and AI summary

The Open Ended Questions tab shows all free-text responses to open-ended questions. Searching responses: Type a keyword in the search box to filter responses and locate specific themes quickly. AI summary: For each open-ended question, Empuls generates an AI-powered summary using Natural Language Processing (NLP). The summary includes:

• Sentiment analysis — responses are categorized as Positive, Neutral, or Negative. This gives you an instant read on the overall emotional tone without reading every individual response.
• Insights breakdown by demographics — filter the AI summary by Department, Designation, or Business Unit to pinpoint whether sentiment differs across groups (for example, whether engineers feel differently about work-life balance than sales teams).
• Group analysis — the AI highlights anomalies and contrasts between cohorts. For example, it might flag that one business unit has a 40% lower sentiment score on a specific topic compared to the organizational average.

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Filtering and custom views

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Filtering data

Click the filter icon to narrow down the dashboard data by:

• Business Unit
• Location
• Cost Center
• Designation
• Department
• Tenure
• Grade

Select your criteria and click Apply Filter to update the entire dashboard view.

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Custom views

The custom views dropdown lets you switch between pre-configured views based on access permissions:

• Everyone — organization-wide data
• My Team — data for your direct reports
• HRBP View — data for the business units or regions your HRBP role covers
• Custom Access View — any view created and assigned to you

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Managing views

Click Manage Views to see all default and custom views. To create a new view:

1. Click + Create New View at the bottom of the panel.
2. Give the view a name.
3. Apply the filters that define the audience for this view.
4. Click Create to save.

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Engagement trends

The trends chart plots eNPS values (on the Y-axis) across the last six survey runs, alongside a confidence range and the industry benchmark line (shown in green). This helps you answer questions like:

• Is engagement improving, declining, or holding steady?
• Are we above or below the industry benchmark?
• Did a specific organizational change correlate with a shift in scores?

The Engagement Drivers Trends chart plots all four driver trendlines on the same X-axis, enabling you to see which drivers are correlated with changes in eNPS over time.

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Downloading survey reports

Click the download icon at the top of the dashboard to export the full survey report. Reports are available as PDF, PowerPoint (PPT), or CSV, and include all scores, distributions, and open-ended responses.

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Managing download availability

You can control which report formats are available to viewers of a survey run. This is useful when you want to share dashboard access with stakeholders but keep raw response data (CSV) internal, or restrict distribution to a single format. For anonymous surveys, the CSV export doesn’t include employee identifiers. Instead, Empuls asks you to pick a metadata field to group the export by — for example, department, site, or grade. Each row in the CSV represents an aggregated group so responses can’t be traced back to individuals, and groups smaller than the anonymity threshold (5 by default) appear as NA. Non-anonymous surveys export the full response-level CSV directly.

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Adoption summary

Click Adoption Summary to view the response rate across user groups. The graph uses color coding to show:

• Completed — employees who finished the survey
• Partial response — employees who started but didn’t finish
• No response — employees who did not open the survey

Use adoption data to identify groups with low response rates and follow up with targeted reminders.

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Sharing results with stakeholders

To share survey highlights with leadership or HR business partners:

• Download the full PDF, PPT, or CSV report using the download icon (formats can be restricted per run — see Managing download availability)
• Share a filtered custom view by creating a view scoped to the relevant department or business unit, then sharing the link
• Export individual sections (such as the engagement driver breakdown) directly from the relevant tab

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FAQs

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