# Empuls Help Center

## Docs

- [Access control](https://help-empuls.xoxoday.com/admins/access-control.md): Define what each admin can see and do in Empuls. Use built-in roles or create custom access roles with menu-level permissions.
- [Admin Panel](https://help-empuls.xoxoday.com/admins/admin-hub.md): The Admin Hub is your central Empuls control panel — manage budgets, employees, programs, platform settings, integrations, and AI features from one place.
- [Automated greetings](https://help-empuls.xoxoday.com/admins/automated-greetings.md): Set up no-touch lifecycle messages — welcome, birthday, work-anniversary, and more — that Empuls sends automatically on the right date, with optional point gifts.
- [Branding](https://help-empuls.xoxoday.com/admins/branding.md): Customize Empuls with your company logo, brand colors, feed card backgrounds, homepage banners, wall of fame imagery, and a custom recognition program name.
- [Automate budget distribution](https://help-empuls.xoxoday.com/admins/budgets.md): Create recognition budgets, allocate points to managers and teams, set fixed or prorated distributions, pause and reactivate budgets, and monitor spending.
- [Cost of living adjustment](https://help-empuls.xoxoday.com/admins/cost-of-living.md): Apply per-region multipliers so a recognition point has equivalent purchasing power for employees in different geographies.
- [Employee exit policy](https://help-empuls.xoxoday.com/admins/employee-exit.md): Define what happens to an employee's budgets, points, and pending nominations when they leave so offboarding is consistent and audit-ready.
- [Feed settings](https://help-empuls.xoxoday.com/admins/feed-settings.md): Control post visibility, default sort, recommendation rules, and feed-wide moderation behavior for the Empuls social intranet.
- [Festive gifts](https://help-empuls.xoxoday.com/admins/festive-gifts.md): Run holiday and seasonal gifting campaigns at scale — curate a catalog, schedule delivery, target the right audience, and track claim rates.
- [Manage fitness challenges](https://help-empuls.xoxoday.com/admins/fitness-challenges.md): Enable fitness challenge templates, configure milestone rewards, manage leaderboards, send nudge emails, view activity reports, and control the exclusion list.
- [Tax benefits](https://help-empuls.xoxoday.com/admins/flexible-benefits.md): Run India tax-saving benefit programs: fund an organization wallet, add beneficiaries in bulk, allocate funds across benefit categories, and track utilization.
- [Gamezone](https://help-empuls.xoxoday.com/admins/gamezone.md): Enable the Gamezone module so employees can play curated casual games inside Empuls, with recently-played history and category browsing.
- [Homepage templates](https://help-empuls.xoxoday.com/admins/homepage-templates.md): Build a custom Empuls landing page with the DIY homepage editor — drag-and-drop blocks, audience targeting, and per-group templates.
- [Login as a user](https://help-empuls.xoxoday.com/admins/login-as.md): Sign in to another user's Empuls account temporarily to reproduce issues or assist users — every session is audited and the user is notified.
- [Manage employees](https://help-empuls.xoxoday.com/admins/manage-employees.md): Add employees one at a time or by CSV upload, update profiles and roles, configure access controls, delegate accounts, and set exit policies for unused points.
- [Notification settings](https://help-empuls.xoxoday.com/admins/notification-settings.md): Control which Empuls events generate notifications, which channels they use, and how often digests are delivered.
- [Org structure](https://help-empuls.xoxoday.com/admins/org-structure.md): Define the departments, designations, grades, projects, cost centers, sites, and business units that organize your Empuls workforce.
- [Points administration](https://help-empuls.xoxoday.com/admins/points-administration.md): Manage the points your organization issues and redeems — recharge wallets, audit movement, fix unmapped transactions, and run point-history reports.
- [Profile field settings](https://help-empuls.xoxoday.com/admins/profile-fields.md): Configure the custom employee profile fields (UDF and URF) that extend Empuls's default schema to fit your data model.
- [Engagement scoring](https://help-empuls.xoxoday.com/admins/promotional-points.md): Set how many karma points each engagement activity awards — recognition, posts, survey responses, and more — so your leaderboard reflects the behaviors you want to reinforce.
- [Redemption wallets](https://help-empuls.xoxoday.com/admins/redemption-wallets.md)
- [Reports & analytics](https://help-empuls.xoxoday.com/admins/reports.md): Pull standard reports, build custom analyses, monitor live-status metrics, download CSVs, and archive historical reports.
- [Security settings](https://help-empuls.xoxoday.com/admins/security-settings.md): Configure password policies, MFA, session timeouts, IP allowlists, and login attempt limits for your Empuls tenant.
- [Subscription and billing](https://help-empuls.xoxoday.com/admins/subscription-billing.md): View your active subscription plan, update billing contact and payment details, download invoices, manage redemption wallet balances, and configure currencies.
- [User delegation](https://help-empuls.xoxoday.com/admins/user-delegation.md): Grant another user temporary access to an admin or manager account so approvals, recognition, and admin tasks continue without interruption.
- [AI Settings](https://help-empuls.xoxoday.com/ai/ai-settings.md): Enable or disable AI Content Moderation, AI Writing Suggestions, and AI Skill Mapping from the admin panel, and review flagged content in one place.
- [AI-powered skill mapping](https://help-empuls.xoxoday.com/ai/ai-skill-mapping.md): Empuls AI surfaces soft skills from recognition data, helping you spot skill gaps, identify strengths, and make data-backed talent development decisions.
- [Em Copilot](https://help-empuls.xoxoday.com/ai/empuls-copilot.md): Meet Em, the Empuls AI assistant — use natural language to send recognition, access reports, redeem rewards, and navigate platform features hands-free.
- [Action plans](https://help-empuls.xoxoday.com/employees/action-plan.md): Track tasks assigned to you or that you've assigned to others — survey follow-ups, manager actions, team commitments — in one place.
- [Giving recognition](https://help-empuls.xoxoday.com/employees/appreciate-colleagues.md): Send peer recognition, nominate colleagues for awards, and share achievements on LinkedIn.
- [Your data and privacy](https://help-empuls.xoxoday.com/employees/data-privacy.md): Learn what Empuls stores about you, how to export your data, and how to request deletion under GDPR, CCPA, and similar privacy frameworks.
- [Profile](https://help-empuls.xoxoday.com/employees/employee-profile.md): Access and update your profile details
- [Receiving festive gifts](https://help-empuls.xoxoday.com/employees/festive-gifts.md): Pick your gift from your organization's seasonal festive gift campaign within the claim window.
- [Fitness challenges](https://help-empuls.xoxoday.com/employees/fitness-challenges.md): Join fitness challenges, connect your smartwatch or fitness tracker, track progress on the leaderboard, and earn rewards for hitting milestones.
- [Tax benefits](https://help-empuls.xoxoday.com/employees/flexible-benefits.md): Check your tax-benefit card balance across categories, complete KYC, and review your transactions.
- [Gamezone](https://help-empuls.xoxoday.com/employees/gamezone.md): Play curated casual games inside Empuls — browse by category, pick up where you left off with Recently played, and unwind without leaving the app.
- [Rating nominations as a Jury](https://help-empuls.xoxoday.com/employees/jury-ratings.md)
- [Mobile app](https://help-empuls.xoxoday.com/employees/mobile-app.md): Download the Empuls mobile app on iOS or Android, sign in with email or OTP, and access recognition, rewards, surveys, and your social feed anywhere.
- [Account preferences](https://help-empuls.xoxoday.com/employees/notifications.md)
- [Order history](https://help-empuls.xoxoday.com/employees/order-history.md)
- [Claim a physical gift](https://help-empuls.xoxoday.com/employees/physical-gift-claims.md): When you've received a physical-merchandise award or gift, claim it by confirming your shipping address and any product options.
- [Quick links](https://help-empuls.xoxoday.com/employees/quick-links.md): Build a personal shortcut hub inside Empuls for your most-used internal and external resources.
- [Recognition approvals](https://help-empuls.xoxoday.com/employees/recognition-approvals.md)
- [How to redeem](https://help-empuls.xoxoday.com/employees/redeem-points.md): Browse the rewards catalog, check your points balance, place an order, top up any shortfall with a card, and track every redemption in your order history.
- [Storefronts](https://help-empuls.xoxoday.com/employees/storefront.md): Browse the merchandise storefront, Amazon storefront, and experiences catalog — alternative ways to redeem your Empuls points.
- [Yearbook](https://help-empuls.xoxoday.com/employees/yearbook.md): Receive a downloadable Yearbook compiled from every wish, recognition, and signature posted to your Wishboard.
- [Awards & Core Values Setup](https://help-empuls.xoxoday.com/empuls-demo-library/awards-core-values.md): Set up spot awards, approval-based awards, jury awards, and core values in Empuls.
- [Budget Creation & Management](https://help-empuls.xoxoday.com/empuls-demo-library/budget-management.md): Create and distribute reward budgets — manually or automated — and manage spending across teams.
- [Bulk Nomination Approval & Management](https://help-empuls.xoxoday.com/empuls-demo-library/bulk-nominations.md): Approve, decline, and transfer multiple nominations at once using Empuls bulk management tools.
- [Cost of Living Factor](https://help-empuls.xoxoday.com/empuls-demo-library/cost-of-living.md): Configure fair, location-aware point-to-currency conversion for global teams.
- [Creating & Managing Custom Leaderboards](https://help-empuls.xoxoday.com/empuls-demo-library/custom-leaderboards.md): Set up custom leaderboards and milestone-based awards to incentivise and engage employees.
- [Create & Share Custom Reports](https://help-empuls.xoxoday.com/empuls-demo-library/custom-reports.md): Build custom reports and share insights with stakeholders directly from Empuls.
- [Demo Video Library](https://help-empuls.xoxoday.com/empuls-demo-library/demo-library.md): Step-by-step video guides covering every major feature of the Empuls platform
- [Employee Management — Adding, Editing & Access Control](https://help-empuls.xoxoday.com/empuls-demo-library/employee-management.md): Add and manage employees, control access permissions, and configure authentication in Empuls.
- [Fitness Challenges](https://help-empuls.xoxoday.com/empuls-demo-library/fitness-challenges.md): Set up and run employee fitness challenges to promote wellbeing and reward participation.
- [How to Recognise on Empuls](https://help-empuls.xoxoday.com/empuls-demo-library/how-to-recognise.md): Learn how to send recognitions and appreciation to your team members on Empuls.
- [Manual & Automated Gifts](https://help-empuls.xoxoday.com/empuls-demo-library/manual-automated-gifts.md): Set up one-time manual gifts and automated gift workflows for birthdays, anniversaries, and more.
- [Microsoft Teams Integration](https://help-empuls.xoxoday.com/empuls-demo-library/microsoft-teams.md): Connect Empuls with MS Teams to enable recognition and rewards without leaving your workspace.
- [Managing Multiple Wallets](https://help-empuls.xoxoday.com/empuls-demo-library/multiple-wallets.md): Create and manage multiple redemption wallets with ownership, funding, and wallet criteria mapping.
- [Platform Branding & Customization](https://help-empuls.xoxoday.com/empuls-demo-library/platform-branding.md): Customise Empuls with your brand identity — colors, logos, feed settings, and homepage layout.
- [Platform Reports Management](https://help-empuls.xoxoday.com/empuls-demo-library/platform-reports.md): Navigate and use Empuls built-in reports to track recognition, rewards, and engagement metrics.
- [Recognise Your Peers & Team Members](https://help-empuls.xoxoday.com/empuls-demo-library/recognize-peers.md): A complete walkthrough of peer-to-peer recognition workflows on Empuls.
- [Redeem Gift Vouchers on Perkstore](https://help-empuls.xoxoday.com/empuls-demo-library/redeem-gift-vouchers.md): Step-by-step guide to redeeming gift vouchers and exclusive deals through the Empuls Perkstore.
- [Redeeming Points on Empuls](https://help-empuls.xoxoday.com/empuls-demo-library/redeem-points.md): Learn how employees can redeem their earned points across hundreds of reward options.
- [Set Up Reward Campaigns](https://help-empuls.xoxoday.com/empuls-demo-library/reward-campaigns.md): Create and launch reward campaigns to drive structured engagement across your organisation.
- [Shop Category Management](https://help-empuls.xoxoday.com/empuls-demo-library/shop-management.md): Add in-house products and manage gift card availability in the Empuls redemption store.
- [Slack Integration](https://help-empuls.xoxoday.com/empuls-demo-library/slack-integration.md): Integrate Empuls with Slack to recognise teammates and manage rewards without leaving your workspace.
- [Smart Recognition on Empuls](https://help-empuls.xoxoday.com/empuls-demo-library/smart-recognition.md): Use AI-powered smart recognition to make appreciation more meaningful and reduce bias.
- [Accessing the platform](https://help-empuls.xoxoday.com/get-started/log-in.md): Sign in to Empuls using email and password, OTP, Google, Microsoft, Slack SSO, mobile number, or a custom SAML 2.0 identity provider configured by your admin.
- [Sign in with OTP or magic link](https://help-empuls.xoxoday.com/get-started/otp-and-magic-link.md): Sign in to Empuls without a password using an email or SMS one-time code, or a magic-link email.
- [Azure AD SSO](https://help-empuls.xoxoday.com/integrations/azure-ad.md): Step-by-step instructions for configuring Azure AD as a SAML 2.0 identity provider for Empuls, including SP metadata exchange and connection testing.
- [Custom integrations](https://help-empuls.xoxoday.com/integrations/custom-integrations.md): Build a custom integration with Empuls's dynamic integration framework, configure endpoints and data mapping, and monitor sync runs in the history page.
- [Freshteam](https://help-empuls.xoxoday.com/integrations/freshteam.md): Connect Freshteam to Empuls to sync your employee directory, departments, designations, and reporting lines automatically.
- [Giphy](https://help-empuls.xoxoday.com/integrations/giphy.md): Enable the Giphy integration so employees can attach GIFs to feed posts, comments, and recognitions through a built-in picker.
- [Google Workspace](https://help-empuls.xoxoday.com/integrations/google-workspace.md): Connect Empuls to Google Workspace to sync your employee directory and post recognition, milestones, and notifications into Google Chat.
- [Google Workspace SSO](https://help-empuls.xoxoday.com/integrations/google-workspace-sso.md): Use Google Workspace as your domain-level identity provider for Empuls — automatic user provisioning, domain restriction, and centralized sign-in for your whole workforce.
- [Gusto](https://help-empuls.xoxoday.com/integrations/gusto.md): Connect Gusto to Empuls to sync employee records, compensation data, and benefits eligibility from your payroll system.
- [HiBob](https://help-empuls.xoxoday.com/integrations/hibob.md): Connect HiBob to Empuls for automated employee directory sync — names, departments, managers, and custom HiBob fields.
- [HRMS](https://help-empuls.xoxoday.com/integrations/hris-hrms.md): Connect Workday, SAP, Oracle, UKG, and other HR systems to Empuls for automated employee data sync, onboarding triggers, and SFTP bulk transfers.
- [LinkedIn](https://help-empuls.xoxoday.com/integrations/linkedin.md): Connect LinkedIn to Empuls so employees can share recognition to their LinkedIn profiles and your team can amplify awards externally.
- [Microsoft Teams](https://help-empuls.xoxoday.com/integrations/ms-teams.md): Connect Empuls to Microsoft Teams to send personalized incentive notifications, recognition updates, and commission plan changes directly in Teams channels.
- [OAuth clients and scopes](https://help-empuls.xoxoday.com/integrations/oauth-clients.md): Register OAuth client applications, scope-limit them by permission, and issue short-lived limited-access tokens for third-party integrations with Empuls.
- [Okta SSO](https://help-empuls.xoxoday.com/integrations/okta-sso.md): Set up Okta as a SAML 2.0 identity provider for Empuls — covering app creation in Okta, attribute mapping, metadata exchange, and connection testing.
- [OpenAI](https://help-empuls.xoxoday.com/integrations/openai.md): Connect your own OpenAI API key for Empuls AI features — AI writing assistance, content moderation, skill mapping — using a model you control.
- [Password policies](https://help-empuls.xoxoday.com/integrations/password-policies.md): Set password length, complexity, expiry, and history rules for Empuls accounts that authenticate without SSO.
- [Custom SAML 2.0](https://help-empuls.xoxoday.com/integrations/saml-custom.md): Set up SSO in Empuls with any SAML 2.0-compatible identity provider, including ADFS, Oracle IAM, and others not listed as built-in options.
- [Session management](https://help-empuls.xoxoday.com/integrations/session-management.md): Configure session token expiry, concurrent login limits per platform, and force-logout-all for Empuls accounts.
- [Slack](https://help-empuls.xoxoday.com/integrations/slack.md): Install the Empuls Slack app to send peer recognition, get engagement notifications in channels, and optionally configure Slack as your SSO identity provider.
- [Login methods](https://help-empuls.xoxoday.com/integrations/sso-overview.md): Empuls supports email/password, Google, Microsoft, Slack, and SAML 2.0 SSO. Learn how to choose and configure the right login method for your organization.
- [Webhook & APIs](https://help-empuls.xoxoday.com/integrations/webhook.md): Configure Empuls webhooks to receive real-time event data via HTTP push — covers supported events, payload structure, endpoint setup, and Connect API options.
- [Zoho](https://help-empuls.xoxoday.com/integrations/zoho.md): Connect Zoho People for HR sync, Zoho CRM for sales recognition, or Zoho Mail — one OAuth flow, multiple Zoho products.
- [Health & wellness](https://help-empuls.xoxoday.com/perks/health-wellness.md): Set up and access health checkups, gym memberships, mental health counseling, doctor consultations, and company-sponsored wellness programs through Empuls.
- [Perks store](https://help-empuls.xoxoday.com/perks/perks-overview.md): Explore Empuls Perks — discounted gift cards, exclusive deals, cashback offers, and corporate partnerships across 25+ categories, free for all employees.
- [Awards & Core Values](https://help-empuls.xoxoday.com/recognition/awards-core-values.md): Create spot, approval, jury, and incentive awards; link them to company core values; attach certificates; distribute in bulk; and revoke when needed.
- [Manage gifts](https://help-empuls.xoxoday.com/recognition/gifts.md): Send manual, scheduled, or automated gifts in Empuls for birthdays, anniversaries, festivals, and onboarding — including product gifts and how to revoke them.
- [Manage Leaderboards](https://help-empuls.xoxoday.com/recognition/leaderboard.md): Build Empuls leaderboards with custom scoring rules, manage categories and exclusions, control visibility, and drive engagement through gamified competitions.
- [Automate milestone celebrations](https://help-empuls.xoxoday.com/recognition/milestones-service-awards.md): Automate birthday and anniversary recognition in Empuls, set up the yearbook feature, run reward cycles, and apply cost-of-living adjustments for global teams.
- [Submitting nominations](https://help-empuls.xoxoday.com/recognition/nominations.md): Nominate colleagues with citations and evidence, manage the approval workflow as a reviewer, handle jury voting, and bulk-review multiple nominations at once.
- [Reward campaigns](https://help-empuls.xoxoday.com/recognition/reward-campaigns.md)
- [Reward governance](https://help-empuls.xoxoday.com/recognition/reward-governance.md)
- [Certifications](https://help-empuls.xoxoday.com/security/information-security.md): Empuls protects your data through ISO 27001 certification, TLS encryption, SOC 2 compliance, PCI-DSS payment security, and regular vulnerability assessments.
- [Privacy policy](https://help-empuls.xoxoday.com/security/privacy-policy.md): Learn what personal data Empuls collects, how it is used and retained, and what rights employees have — including data deletion and GDPR compliance.
- [AI Policy](https://help-empuls.xoxoday.com/security/responsible-ai.md): How Xoxoday governs AI in Empuls — privacy-by-design, PII protections, admin controls, bias detection, and transparency commitments for AI-powered features.
- [Celebrations](https://help-empuls.xoxoday.com/social/celebrations.md)
- [Communities](https://help-empuls.xoxoday.com/social/groups.md): Create open and closed Empuls groups, manage membership automatically or manually, set posting permissions, and use groups to drive team collaboration.
- [People directory](https://help-empuls.xoxoday.com/social/people-directory.md)
- [Social intranet](https://help-empuls.xoxoday.com/social/social-intranet.md): Set up and use the Empuls social intranet to post updates, create announcements, run polls, personalize your feed, and build a connected workplace culture.
- [Townhall](https://help-empuls.xoxoday.com/social/townhall.md): Use Townhall to broadcast to every employee at once — post announcements, run polls, pin updates, configure automated milestone posts, and moderate content.
- [Wall of fame](https://help-empuls.xoxoday.com/social/wall-of-fame.md): Showcase employee awards on the Wall of Fame — browse interactively by department or award type, and use TV mode to display recognitions on office screens.
- [Wish Board](https://help-empuls.xoxoday.com/social/wish-board.md): Post wishes for a colleague's birthday, anniversary, or exit — collected on a shared digital board that becomes their Yearbook keepsake.
- [Action plan](https://help-empuls.xoxoday.com/surveys/action-plan.md)
- [Create surveys](https://help-empuls.xoxoday.com/surveys/create-surveys.md): Create and launch surveys in Empuls — eNPS, pulse, lifecycle, or custom — with control over question types, anonymity, audience selection, and scheduling.
- [eNPS and Pulse Surveys](https://help-empuls.xoxoday.com/surveys/enps-pulse.md): Understand eNPS and pulse surveys in Empuls — how scores are calculated, promoters vs. detractors defined, and how to interpret engagement driver results.
- [Lifecycle surveys](https://help-empuls.xoxoday.com/surveys/lifecycle-surveys.md): Configure onboarding, day-30, training, performance review, exit, DEI, and leadership effectiveness surveys triggered at key moments in the employee journey.
- [Mood-o-Meter](https://help-empuls.xoxoday.com/surveys/mood-o-meter.md): Run a daily one-tap emoji check-in to track real-time team sentiment, then read mood scores, question trends, and a sentiment heatmap that drills down to teams.
- [Survey analytics](https://help-empuls.xoxoday.com/surveys/survey-analytics.md): Use the Empuls survey analytics dashboard to read eNPS scores, engagement driver trends, heatmaps, sentiment data, and build action plans from results.