You need an Admin or Survey Admin role to create and manage surveys.
Survey types overview
Empuls offers four categories of surveys:| Survey type | Purpose | Recommended cadence |
|---|---|---|
| eNPS | Measures employee loyalty with a single question | Quarterly |
| Pulse | 11–15 questions across engagement drivers | Quarterly |
| Annual engagement | Comprehensive 57-question deep-dive | Annually |
| Lifecycle | Triggered at specific employee milestones | Event-based |
| Custom | Fully flexible — built from scratch or templates | As needed |
Running an eNPS or pulse survey
Navigate to the survey module
Go to Survey > Pulse and eNPS and scroll to the Employee Pulse Surveys card. Here you’ll see the default survey templates and any already-running campaigns.
Select a survey type
Choose either an eNPS Survey (single loyalty question) or a Pulse Survey (multi-question engagement assessment). Click Get Started on the template you want to run.
Creating a custom pulse survey
If the standard templates don’t fully meet your needs, you can build a custom pulse survey from scratch or extend an existing template.Open Browse Templates
Navigate to Survey > Pulse and eNPS, then click Browse Templates at the top-right.
Choose your starting point
- Select an existing template to customize, or
- Click Create from Scratch > Create Your Own Pulse Survey
Name your survey
Fill in the survey name and purpose so respondents understand why they’re being asked to participate. Click Continue.
Add questions
You have two options for building your question set:
Preview the survey
Click Preview Survey at the top of the screen to see how respondents will experience the survey. Review all questions before proceeding.
Configure survey settings
After building your question set, configure the survey-level settings.Anonymity — choose how to handle respondent identity:Report and graph display — choose how survey results are visualized:
- Keep this survey anonymous — respondent identities are not collected or displayed in results.
- Collect user information — respondent details are linked to their answers.
Anonymous surveys typically produce more honest feedback. Consider using anonymity for pulse and eNPS surveys to increase response accuracy.
- Percentage of positive responses — shows the proportion of favorable answers per question
- Average score given by respondents — shows the mean rating across questions
Select respondents
You have three options for defining who receives the survey:
- Invite everyone — select Invite Everyone to send the survey to all active users across the organization. This is the simplest option for company-wide surveys.
- Custom selection — use filters or search to target a specific audience:
- Click the pen icon inside the respondent box.
- Click Filters and match a field (such as Department, Location, Business Unit, or Grade) to a value to define your audience.
- Optionally, add a condition based on date of joining by checking the box and entering the number of days.
- Specific email addresses — paste or type the email addresses of the survey participants directly. Click Save and Continue when done.
If you use metadata filters with a date-of-joining condition, your scheduling options are limited to time and time zone only (no specific send date).
Set scheduling and frequency
One-time survey — send the survey once, either immediately or at a scheduled date and time.
Set the time zone for all scheduled sends. Click Save to activate the recurring schedule.Setting reminders — under Set reminders for non-responders, click the Choose days for survey reminders dropdown and select one or more days after the initial invite was sent (from Day 1 to Day 7). Reminders are sent automatically to employees who haven’t completed the survey on the days you select.You can select multiple reminder days — for example, Day 2 and Day 5 will send two reminders.
- Send now — invites go out as soon as you click Save.
- Send later — specify the date, time, and time zone. Click Save.
| Frequency | Configuration |
|---|---|
| Weekly | Choose the day of the week and time |
| Monthly | Choose the day of the month and time |
| Bi-weekly | Choose the first date; the second date auto-populates 14 days later |
For bi-weekly surveys, the first survey run closes automatically before the second one begins. Configure how many days the invite remains open to control the survey window.
Question types
NPS
NPS
Employees rate the likelihood of recommending the organization on a scale of 0 to 10. Responses are used to calculate your eNPS score.When adding an NPS question, fill in:
- Metric measured — what you’re evaluating
- Question — the recommendation prompt
- Description — optional context for respondents
Likert scale
Likert scale
Employees rate a statement on a customizable scale — typically Strongly Disagree to Strongly Agree, but you can define your own labels.
- Minimum 2 options, maximum 10 options
- Labels are fully editable — click inside a label to rename it
- Option labels can include images (upload one image per label; if you upload for one, you must upload for all)
- Enable a “Not Applicable to Me” option if some questions may not apply to all respondents
- Optionally collect follow-up text feedback when a respondent gives a negative or neutral response
Text response
Text response
Employees write a free-text response of up to 1,000 words. Use this for open-ended feedback where you want qualitative detail.
- Question text: up to 175 characters
- Description: up to 1,000 characters
- Mark as mandatory or optional
Short text
Short text
A shorter free-text input — ideal for quick comments or one-line answers.
- Add the question and description
- Check the box to make the question mandatory
Multiple choice
Multiple choice
Employees select one answer from a list of defined options. Available in the custom survey builder when creating surveys from scratch.
Managing surveys
After launching a survey, you can manage it from the survey dashboard.| Action | How to access |
|---|---|
| Edit survey | Open the survey, click the three-dot menu (⋮) |
| Share the survey link | From the survey page, use the share link option |
| Stop the survey | Three-dot menu > Stop the survey |
| Duplicate | Three-dot menu > Make a copy |
| Delete | Three-dot menu > Delete the survey |
| Change owner | Three-dot menu > Change the owner |
FAQs
Can I run both an eNPS and a pulse survey at the same time?
Can I run both an eNPS and a pulse survey at the same time?
Yes. The eNPS and pulse surveys are separate templates and can be run independently or together.
How many questions can a pulse survey have?
How many questions can a pulse survey have?
The standard pulse template has 15–16 questions. Custom pulse surveys can include additional questions from the question bank or your own custom questions.
Can I change survey questions after sending?
Can I change survey questions after sending?
No. Once a survey has been sent, the question set is locked to preserve data consistency. Duplicate the survey and edit the copy if you need to adjust questions for the next run.
What happens if fewer than 5 employees respond?
What happens if fewer than 5 employees respond?
Results with fewer than 5 responses are displayed as “NA” in the analytics dashboard to protect respondent confidentiality.
Related
eNPS and pulse surveys
Understand how eNPS scores are calculated and how pulse surveys measure engagement drivers.
Lifecycle surveys
Configure surveys for onboarding, exit, training, and other employee milestones.
Survey analytics
Interpret results, view heatmaps, track trends, and create action plans.