Empuls Reward Marketplace
What kinds of rewards can be offered through Xoxoday’s employee marketplace?
What kinds of rewards can be offered through Xoxoday’s employee marketplace?
Xoxoday’s R&R tool offers a globally diverse and customizable rewards marketplace, including:
- Gift Cards: Digital and physical options across 8,000+ brands in over 100 countries.
- Merchandise: 300,000+ items in electronics, fashion, home, and more.
- Company Swag: Fully customizable branded merchandise with personalization options.
- Travel & Experiences: Curated travel packages and experiences such as spa days, adventure sports, concerts, and dining.
Does the Xoxoday marketplace support filters to simplify product discovery?
Does the Xoxoday marketplace support filters to simplify product discovery?
Yes. Employees can sort and browse the rewards catalog using filters such as product category, country, price range, and points required for redemption. This makes it easy to find relevant rewards quickly and efficiently.
How does the Xoxoday R&R platform evaluate and source awards for its catalog, and how often is it refreshed?
How does the Xoxoday R&R platform evaluate and source awards for its catalog, and how often is it refreshed?
The Xoxoday rewards catalog is continuously curated and refreshed by a dedicated category management team to ensure it remains comprehensive, relevant, and engaging.Key processes include:• Ongoing evaluation: New brands, products, and experiences are continuously evaluated based on market demand, employee preferences, redemption trends, and quality benchmarks.• Global & local partnerships: Partnerships with a network of global and regional vendors ensure a wide range of choices across categories such as gift cards, merchandise, travel, experiences, wellness, and learning.• Frequent refresh cycles: The catalog is updated weekly with new offers, discounts, and exclusive deals, and quarterly with major vendor additions and new categories.
What types of reward catalogs and redemption options are available on the Xoxoday platform?
What types of reward catalogs and redemption options are available on the Xoxoday platform?
The Xoxoday R&R platform offers one of the world’s largest and most diverse rewards marketplaces, enhanced by AI and tailored for global enterprises.Reward Catalog Options• Digital Gift Cards: Access to 8,000+ brand gift cards across electronics, dining, travel, fashion, and more in 100+ countries.• Experiential Rewards: Travel vouchers, spa treatments, dining experiences, and wellness packages.• Custom Merchandise: Company-branded swag, including apparel, tech accessories, drinkware, and stationery.• Flexible Redemption: Points-based systems with multiple redemption paths — cash, gifts, experiences, and more.Expanded Marketplace Features• Health & Wellness: Gym memberships, therapy sessions, fitness equipment, meditation subscriptions, and nutrition services.• Merchandise: Access to 10,000+ products, scalable to over 100,000 premium items.• Experiences & Lifestyle: 100,000+ global experiences including dining, wellness, and adventure activities in 50+ countries.• Travel & Entertainment: Booking access for 100,000+ hotels, flights, and entertainment packages.• Charity & Donations: Support over 10,000 global charities.• Service Awards & Mementos: Long-service plaques, trophies, and commemorative items.Additional Capabilities• AI-driven recommendations for award messaging and detection of biased recognition patterns.• Predictive analytics for engagement outcome tracking.• White-labeled catalogs and custom branding options to match your organization’s identity.This expansive catalog ensures personalized, meaningful, and localized reward experiences for every employee.
Can the Xoxoday R&R platform deliver a single, seamless digital redemption experience without opening new windows or third-party sites?
Can the Xoxoday R&R platform deliver a single, seamless digital redemption experience without opening new windows or third-party sites?
Yes. The Xoxoday employee recognition platform delivers a fully embedded, in-app redemption experience designed to be seamless and user-friendly.How it works:• Employees can browse the rewards catalog, add items to their cart, and complete checkout — all without leaving the platform.• Order status and fulfillment updates are visible directly within the platform dashboard.• In rare cases, a regulatory step (e.g., bank OTP verification) may open a secure frame, but the default experience remains fully native.
How flexible is the Xoxoday R&R tool in localizing the rewards catalog and offering country-specific options, including multi-currency support?
How flexible is the Xoxoday R&R tool in localizing the rewards catalog and offering country-specific options, including multi-currency support?
Xoxoday’s employee recognition platform is globally inclusive and allows full localization of the rewards catalog. Organizations can curate country-specific offerings, and the platform supports redemptions in 50+ currencies, including AED, KRW, SAR, QAR, BHD, OMR, THB, MYR, INR, MXN, EUR, and USD. With 10M+ options across 150+ countries, the catalog ensures relevant and meaningful recognition for employees worldwide.
Does the platform support country-specific offerings for the following countries: UAE, South Korea, Saudi Arabia, Qatar, Bahrain, Oman, Thailand, Malaysia, India, Mexico, Europe, USA?
Does the platform support country-specific offerings for the following countries: UAE, South Korea, Saudi Arabia, Qatar, Bahrain, Oman, Thailand, Malaysia, India, Mexico, Europe, USA?
Yes. Xoxoday supports all these countries with local brand catalogs, prepaid cards, and custom gifting options. Redemptions are available in local currencies, and catalogs are frequently updated to maintain regional relevance, ensuring a seamless and culturally appropriate reward experience.
Who is responsible for managing the reward inventory on your platform, and what is your process and turnaround time for order fulfillment? Do you rely on a single shipping provider?
Who is responsible for managing the reward inventory on your platform, and what is your process and turnaround time for order fulfillment? Do you rely on a single shipping provider?
The reward inventory on the Xoxoday R&R tool is curated and managed by our in-house category and merchandising team. We ensure a rich variety of global and local options, including gift vouchers, branded merchandise, experiences, donations, and company swag. Xoxoday works with a trusted network of local and global fulfillment partners and merchants who handle processing and delivery.Digital gift cards are delivered instantly, while merchandise and physical rewards are fulfilled within 2 to 14 business days depending on item availability and shipping destination. Shipping logistics are managed by individual vendors and are optimized for speed and coverage — we do not rely on a single shipping provider. Importantly, Xoxoday does not charge any markup on shipping costs, ensuring complete transparency for our customers.
Do you apply any markups or transactional costs to redeem merchandise or gift cards or as bank transfer?
Do you apply any markups or transactional costs to redeem merchandise or gift cards or as bank transfer?
No, the platform does not apply any markups or hidden transactional costs on redemptions for merchandise or gift cards. Employees redeem at the actual catalog value, ensuring complete transparency. For bank transfers or prepaid card loads, only standard payment gateway or banking charges (if applicable) are passed through at cost, with no additional margin added by the platform.
Does the Xoxoday R&R tool offer services like vouchers for travel, restaurants, events, or charity donations?
Does the Xoxoday R&R tool offer services like vouchers for travel, restaurants, events, or charity donations?
Absolutely. Xoxoday’s global rewards catalog includes vouchers for travel, dining, events, entertainment, wellness experiences, and more. Additionally, employees can donate their rewards to over 10,000 charity organizations globally. This wide spectrum of reward types ensures that employees find options aligned with their interests and values.
Are both branded and unbranded products included in the employee recognition rewards catalog?
Are both branded and unbranded products included in the employee recognition rewards catalog?
Yes, Xoxoday’s employee recognition platform offers a diverse mix of branded and unbranded products. Branded items include electronics, apparel, experiences, wellness products, and more from top global brands. Unbranded options include trophies, certificates, sustainable gifts, and personalized company swag. These can be tailored to your brand guidelines with custom messages, logos, and packaging.
How frequently are new brand partners added to the Xoxoday marketplace?
How frequently are new brand partners added to the Xoxoday marketplace?
New brand partners are added on a monthly basis. Xoxoday’s catalog team continuously integrates customer feedback, global trends, and competitive benchmarks to ensure the most relevant, in-demand brands are available in the catalog.
How often is the rewards marketplace updated with new or replacement items?
How often is the rewards marketplace updated with new or replacement items?
The Xoxoday rewards marketplace is continuously enhanced. New products are added monthly via automated integrations (APIs), and existing offerings are refreshed based on popularity and user feedback. This ensures a dynamic, personalized, and engaging redemption experience.
Is there an upcharge for "premium" gift cards, meaning users have less buying power for those vs. others?
Is there an upcharge for "premium" gift cards, meaning users have less buying power for those vs. others?
Does the platform support both physical and digital reward fulfillment, including gift cards, merchandise, and experiences?
Does the platform support both physical and digital reward fulfillment, including gift cards, merchandise, and experiences?
Yes. Xoxoday supports both physical and digital rewards, including:
- Digital gift cards in 100+ countries
- Experiences in 50+ countries
- Prepaid cards globally
- Physical gift cards in select regions (e.g., India)
- Merchandise in 60+ countries, including company swag and custom-branded items
How is the Xoxoday rewards marketplace customized by country and milestone year?
How is the Xoxoday rewards marketplace customized by country and milestone year?
Xoxoday’s rewards marketplace is highly customizable for both country-specific needs and employee milestone years:
- Country-specific customization: Local vendors, culturally relevant rewards, local languages, regulatory compliance, and purchasing power adjustments (COLI). Seasonal and cultural variations are also included, e.g., Ramadan in the Middle East, Diwali in India, Christmas in Europe/North America.
- Milestone year customization: Admins can assign reward collections by milestone year (e.g., 3, 5, 10 years), tied to specific budgets. Options include certificates, trophies, mementos, and personalized/branded items, making each celebration meaningful and aligned with recognition strategy.
What is the average shipping time from your warehouses?
What is the average shipping time from your warehouses?
- Merchandise: 2–10 business days
- Customized service awards (branded certificates, mementos): 5–12 business days
How many countries can you fulfill rewards in? Are they sourced locally or shipped across borders?
How many countries can you fulfill rewards in? Are they sourced locally or shipped across borders?
Xoxoday can fulfill rewards in 100+ countries, using a mix of local sourcing and cross-border shipments depending on the reward type:
- Digital gift cards: Instant redemption in 100+ countries via global vendors.
- Physical gift cards: 150+ options in the USA (Amazon, Walmart) sourced locally.
- Prepaid cards: Available in 200+ countries.
- Experiences: Available in 50+ countries, sourced locally.
- Merchandise: Available in 60+ countries globally.
- Branded merchandise (Swag): Sourced locally where possible; international shipments come from the nearest global warehouse. In India, local vendors are used.
What is your methodology for selecting new rewards for your catalog? How often is the award collection reviewed and refreshed? Do you solicit client feedback when considering new rewards in a country?
What is your methodology for selecting new rewards for your catalog? How often is the award collection reviewed and refreshed? Do you solicit client feedback when considering new rewards in a country?
- Selection methodology: Strategic brand partnerships, regional expansions, and in-house business development teams scout new brands. Regional networks ensure hyperlocal relevance.
- Catalog review & refresh: Continuous updates, with many options digitally integrated for seamless redemption.
- Client feedback: Solicited at every stage—from onboarding to ongoing engagement—to add country-specific brands, new reward categories, and localized experiences.
Redemption
How can employees redeem rewards on Xoxoday?
How can employees redeem rewards on Xoxoday?
Employees have multiple options to redeem rewards, ensuring flexibility and convenience:
- Digital & Physical Gift Cards: Brand-specific vouchers.
- Merchandise & Experiences: Global catalog options.
- Wallets & UPI / Cash Transfers: Bank or UPI transfers where applicable.
- Custom In-House Redemptions: Can be combined with third-party options.
- Global Reach: Available in 100+ countries, including Bangladesh and Nepal.
- Minimum Values & Flexibility: Rewards can start from 50 INR or equivalent; points can have no expiry.
Do you tie the redemption experience back to the recognition moment?
Do you tie the redemption experience back to the recognition moment?
Yes, the reward received (in terms of points) for a recognition moment can be instantly converted into a tangible gift card. This is achieved through the instant delivery of gift cards.Over the years, Empuls has perfected the employee rewards experience through a series of features and partnerships so that the time gap between the award-deserving employee’s action and the tangible outcome of it is 2 minutes or less.Managers are provided spot award budgets to give spot awards in the moment, and employees use those points to place an order and get a gift card delivered to them in the next minute.
Does Xoxoday's employee recognition platform support digital greeting cards, e-cards, and e-gifts (e.g., for birthdays, anniversaries)? Are these linked to point redemption?
Does Xoxoday's employee recognition platform support digital greeting cards, e-cards, and e-gifts (e.g., for birthdays, anniversaries)? Are these linked to point redemption?
Yes, Xoxoday’s employee recognition platform fully supports digital greeting cards, e-cards, and e-gifts for occasions like birthdays, anniversaries, and milestones.These can be sent as part of the broader appreciation and rewards ecosystem. Employees can send personalized greetings or e-cards, and these can optionally be paired with point-based rewards depending on the program’s configuration.Points earned through such recognitions contribute to the recipient’s balance and can be redeemed for items from Xoxoday’s global rewards catalog, which features over 10 million options across 30+ categories in 100+ countries. The platform ensures a seamless, scalable experience for gifting and recognition worldwide.
Can the minimum offer value start from 50 INR?
Can the minimum offer value start from 50 INR?
Yes, the Xoxoday R&R tool supports configurations where the minimum offer value can start from 50 INR or its equivalent in other currencies. This flexibility helps organizations design rewards programs that fit diverse budgets while promoting inclusivity and ensuring meaningful employee recognition.
Q: Can the reward points be configured to not have an expiry date?
Yes, reward points can be configured with flexible validity periods, including the option to have no expiry. This allows employees to accumulate points and redeem them at their convenience without pressure or loss of value. Pay-on-redemption billing ensures that organizations incur costs only when employees actually use their points.
Is it possible to support an in-house redemption platform while listing third-party tie-ups?
Is it possible to support an in-house redemption platform while listing third-party tie-ups?
Yes, the platform supports both in-house and external redemption options within a single rewards marketplace. Organizations can design a catalog featuring internal rewards alongside third-party gift cards, experiences, merchandise, and more.
Are redemption options available for employees in Bangladesh and Nepal?
Are redemption options available for employees in Bangladesh and Nepal?
Yes, employees in Bangladesh and Nepal have access to a global rewards catalog covering over 100 countries, including local and international gift cards, experiences, and merchandise.
Does Xoxoday provide transition support from an existing vendor?
Does Xoxoday provide transition support from an existing vendor?
**Yes, comprehensive transition and change management support is offered, including dedicated resources, training programs, communication plans, and assistance with data migration via APIs or flat files.
How many reward redemption voucher partners are available on the platform?
How many reward redemption voucher partners are available on the platform?
The platform offers access to over 8,000 brands across 30+ categories, including gift cards, merchandise, experiences, travel, charity, and more.
Does the Xoxoday R&R platform manage redemption partners on behalf of the customer?
Does the Xoxoday R&R platform manage redemption partners on behalf of the customer?
Yes. The Xoxoday employee recognition platform provides complete end-to-end management of redemption partners so organizations don’t need to handle vendor relationships directly.Comprehensive partner management includes:• Vendor onboarding: Identification, vetting, and onboarding of high-quality partners across multiple reward categories.• Contract and pricing management: Handling all legal agreements, pricing negotiations, and vendor terms.• Catalog integration: Seamless integration of partner rewards into the platform for immediate availability.• Ongoing management: Regular inventory updates, pricing revisions, and catalog optimization to keep offerings relevant.