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If you’ve forgotten your password — or if your organization doesn’t use passwords at all — you can still sign in to Empuls via a one-time code (OTP) delivered by email or SMS, or via a magic-link email that signs you in when you click it. These options appear on the sign-in page next to the password field. Access them from the standard Empuls sign-in page. Your admin controls which sign-in methods are enabled. Possible setups: If you don’t see OTP or magic-link options, your admin may not have enabled them. Ask your HR team.

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Sign in with email OTP

1

Enter your email

On the Empuls sign-in page, type your work email.
2

Click Send code

Empuls sends a 6-digit code to your email. The code is valid for 10 minutes.
3

Check your email

Look for an email from Empuls with the subject “Your sign-in code”. The code is in the body.
4

Enter the code

Type the 6 digits into the OTP field on the sign-in page and click Verify.
5

Done

You’re signed in.

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Sign in with SMS OTP

Same flow as email OTP, but the code comes to your mobile number instead. SMS OTP is only available if:
  • Your admin has enabled it as a sign-in method.
  • Your mobile number is on file in your employee record.
If your mobile number changes, update it from Account preferences so future SMS OTPs reach you.
1

Enter your email

On the Empuls sign-in page, type your work email.
2

Click Send magic link

Empuls emails you a sign-in link. The link is valid for 15 minutes and can only be used once.
3

Open the email and click the link

The link opens Empuls and signs you in automatically. No code to type.
  • Check spam / junk — Empuls emails sometimes land in spam. Mark them as “not spam” so future codes arrive normally.
  • Check the email address — A typo will send the code to nobody. Try again with the correct address.
  • Click Resend — On the sign-in page, click Resend code. There’s a 30-second cooldown between resends to prevent abuse.
  • SMS not arriving — Verify your mobile number is current and reachable. Sometimes SMS gateways have regional delays.
  • Still nothing — Contact your HR or IT team. They can verify your account status and trigger a code from the admin side.

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Onboarding verification

If you’re a brand-new user who hasn’t completed onboarding, your sign-in flow is slightly different:
  1. You receive an onboarding email from your admin with a link.
  2. The link signs you in for the first time and walks you through profile setup.
  3. Once setup is complete, the link expires; subsequent sign-ins use OTP, magic link, password, or SSO depending on your admin’s setup.
If your onboarding email has expired before you signed in, ask your admin to re-send it.

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Limits and gotchas

  • Each code is single-use. Once used (or once you request a new one), the previous code is invalidated.
  • Magic links expire after 15 minutes. If a link is more than 15 minutes old, request a new one.
  • Five failed code attempts in a row temporarily lock the OTP path on your account for 30 minutes. Use another sign-in method or wait.
  • OTP-only sign-in means your account doesn’t have a password to remember — which is fine if your admin has set it up that way. Otherwise you can also set a password from Account preferences.

Accessing the platform

Full sign-in reference covering all methods.

Account preferences

Update your email and mobile number so OTPs reach you.

SSO overview

If your org uses single sign-on, that takes precedence over OTP.