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Documentation Index

Fetch the complete documentation index at: https://empuls.mintlify.app/llms.txt

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If your organization runs a tax-saving benefits program through Empuls, you receive a payment card you can use for eligible spend across categories like Food & Grocery, Fuel, Travel, Telecom, Books, and Reimbursement. This page walks through what to expect as a beneficiary. To open your benefits, navigate to Benefits → My benefits and click the Manage benefit program card, or open it directly in your tenant at https://<your-empuls-url>/home/employee-benefits-program.

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Before you start

  • Your organization must have a tax-benefit program enabled and you must be added as a beneficiary. If you don’t see a benefit program in your account, ask your HR admin whether you’re enrolled.
  • You must complete KYC with the card provider before your card can be used. Your admin enrolls you; the card provider emails you the KYC steps.

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What you can see

Once enrolled, your benefits view shows:
  • Card status — Active, KYC Pending, or Blocked.
  • Per-category balance — Available amount for each enabled category (for example, ₹2,000 Food & Grocery, ₹1,500 Fuel).
  • Transaction history — Every credit (when your admin allocates funds) and debit (when you spend) with date, merchant, amount, and category.

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Complete KYC

When you’re enrolled as a beneficiary, the card provider sends a KYC link to your registered email. Follow the email instructions to verify your identity and activate the card. Until KYC is complete, your card status shows KYC Pending and transactions are declined.

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Spend your benefit balance

Use your card at participating merchants for the category you’re spending in. The card provider routes the transaction to the matching category wallet. If you don’t have enough balance in that category, the transaction is declined and shown on your transaction history with a reason.
Tax-benefit balances are independent of your reward points and cannot be redeemed in the Empuls store. They follow your country’s tax rules for each benefit category.

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Track your transactions

Your transaction list shows credits, debits, and declines. Use the search and date filter to find a specific transaction. If a transaction was declined, the reason is shown next to the row — common reasons include insufficient category balance or a merchant category that doesn’t match the benefit type.

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Limits and gotchas

  • Balances roll over according to the rules set by your admin. Ask your HR team if you’re unsure when a category resets.
  • Lost or stolen cards must be reported through the card provider, not through Empuls.
  • Unused balance does not convert to reward points or cash.
  • Perks store — Discounted gift cards and exclusive deals available to all employees.
  • Redeem reward points — Use the reward points you’ve earned through recognition.