Notification settings give Super Admins org-wide control over how Empuls communicates with employees. You decide which events generate notifications, which channels carry them (in-app, email, Slack, Microsoft Teams, Google Chat), and how often digest summaries are bundled. The goal is to reach employees on the channels they’re already using without becoming noise. Open it in your tenant atDocumentation Index
Fetch the complete documentation index at: https://empuls.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
https://<your-empuls-url>/admin/notification-settings.
Before you start
- You must be a Super Admin.
- Channel availability depends on which integrations are connected — Slack notifications require the Slack integration, Teams notifications require MS Teams, Google Chat requires Google Workspace.
- Individual employees can fine-tune their own preferences from Account preferences, but they cannot turn on a channel an admin has disabled org-wide.
What you can configure
The notification settings page is organized by event type. For each event, you see:- Event name — for example, “Recognition received”, “Survey invitation”, “Manager approval needed”
- Channels — which channels deliver this event (in-app, email, Slack, Teams, Chat)
- Frequency — immediate, daily digest, weekly digest, or off
- Audience override — optional filter (e.g., only managers, only Super Admins)
Configure notifications
Open Notification Settings
Navigate to Admin Hub → Platform Settings → Notifications, or open the URL directly.
Browse by event category
Events are grouped: Recognition & Awards, Surveys, Approvals, Celebrations, Admin Actions, Reports.
Edit an event
Click the pencil icon next to an event. Choose channels, set frequency, optionally set audience override.
Channel defaults
| Channel | Best for | Limitations |
|---|---|---|
| In-app | Always available; doesn’t require integration | Only visible when the user is logged in |
| Reliable; high reach | Often filtered; slower | |
| Slack | Real-time; high open rate among Slack-first orgs | Requires Slack integration |
| MS Teams | Real-time for Teams-first orgs | Requires Teams integration |
| Google Chat | Real-time for Google Workspace orgs | Requires Google Workspace integration |
Digest frequencies
Digests bundle multiple events of the same type into one notification:- Immediate — Every event generates its own notification. Best for high-urgency events (approval needed).
- Daily digest — One notification per day with everything that happened. Best for medium-priority events (recognition received).
- Weekly digest — One notification per week. Best for low-priority summaries (leaderboard standings).
- Off — No notification for this event on this channel.
Per-user overrides
Employees can override notification settings within the bounds you set. From Account preferences, they can downgrade (e.g., switch from immediate to digest) but not upgrade past your defaults. Channels you’ve disabled org-wide are not available for opt-in.Sender identity and email templates
Email notifications use a sender address per your branding configuration. To customize templates or sender display name, contact cs@xoxoday.com.Limits and gotchas
- Changing notification frequency does not affect already-queued notifications.
- High-volume events (every feed reaction) are coalesced server-side regardless of frequency setting to avoid spam.
- Disabling a channel org-wide overrides any per-user preference for that channel.
Related
- Account preferences — Where employees manage their own preferences.
- Slack, MS Teams, Google Workspace — Connect external channels.
- Branding — Configure the sender display name and email branding.