Survey analytics

Documentation Index

Fetch the complete documentation index at: https://empuls.mintlify.app/llms.txt

Use this file to discover all available pages before exploring further.

The Empuls survey analytics dashboard gives you a comprehensive, real-time view of employee feedback — from headline eNPS scores and engagement driver breakdowns to sentiment analysis on open-ended responses. This guide shows you how to navigate the dashboard, interpret what you see, and turn insights into action.

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Navigating to the analytics dashboard

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Dashboard sections

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Summary — engagement driver scores

The Summary tab displays the average score for each of the four engagement drivers:

• Recognition and career growth
• Relationships and culture
• Hygiene factors
• Strategic connect

Each driver score gives you a quick read on where employee sentiment is strongest and where it needs attention. Click View Trends to see how driver scores have changed across survey runs over time.

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eNPS scores

The eNPS tab shows the distribution of responses across Detractors, Passives, and Promoters for each eNPS question. Color coding indicates performance level: The tab also shows your score against a cross-industry benchmark line, helping you contextualize your result.

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Engagement drivers detail

The Engagement Drivers tab breaks each of the four drivers into their constituent dimensions — the specific Likert scale questions that feed into each driver. Click the expand icon next to any driver to see its dimensions. Click View next to a dimension to see the specific questions and their responses. Each dimension is categorized as one of: Weakness, At-risk, Acceptable, Improving, or Strength — based on the score and its trend over the last three survey runs. See eNPS and pulse surveys for a full explanation of each category.

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Feedback comparison (heatmap)

The Feedback Comparison tab displays a color-coded heatmap that lets you compare scores across different employee groups side by side. Higher scores appear in warmer colors; lower scores in cooler colors. Use the dropdown to choose the comparison level:

• NPS & engagement drivers — high-level comparison
• NPS, drivers, and dimensions — mid-level comparison
• All NPS & Likert questions — full question-by-question comparison

To compare a specific team or location against a relevant sub-group rather than the whole organization, use Internal Benchmarking. The “Org” comparison dropdown filters to only show regions or categories where the selected view has employees — so your site in Asia is compared to Asia-region scores, not global averages.

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Likert scale questions

The Likert Scale Questions tab displays every Likert question with its average score and a color-coded response distribution bar. Hover over any bar to see a detailed breakdown of how employees responded across each scale point. Sort questions using the dropdown:

• Best to worst — start with your highest-scoring questions
• Worst to best — start with your areas of greatest concern
• Default sort — the original question order

Use the All Engagement Drivers dropdown to filter and view questions grouped by driver.

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Open-ended feedback and AI summary

The Open Ended Questions tab shows all free-text responses to open-ended questions. Searching responses: Type a keyword in the search box to filter responses and locate specific themes quickly. AI summary: For each open-ended question, Empuls generates an AI-powered summary using Natural Language Processing (NLP). The summary includes:

• Sentiment analysis — responses are categorized as Positive, Neutral, or Negative. This gives you an instant read on the overall emotional tone without reading every individual response.
• Insights breakdown by demographics — filter the AI summary by Department, Designation, or Business Unit to pinpoint whether sentiment differs across groups (for example, whether engineers feel differently about work-life balance than sales teams).
• Group analysis — the AI highlights anomalies and contrasts between cohorts. For example, it might flag that one business unit has a 40% lower sentiment score on a specific topic compared to the organizational average.

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Filtering and custom views

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Filtering data

Click the filter icon to narrow down the dashboard data by:

• Business Unit
• Location
• Cost Center
• Designation
• Department
• Tenure
• Grade

Select your criteria and click Apply Filter to update the entire dashboard view.

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Custom views

The custom views dropdown lets you switch between pre-configured views based on access permissions:

• Everyone — organization-wide data
• My Team — data for your direct reports
• HRBP View — data for the business units or regions your HRBP role covers
• Custom Access View — any view created and assigned to you

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Managing views

Click Manage Views to see all default and custom views. To create a new view:

1. Click + Create New View at the bottom of the panel.
2. Give the view a name.
3. Apply the filters that define the audience for this view.
4. Click Create to save.

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Engagement trends

The trends chart plots eNPS values (on the Y-axis) across the last six survey runs, alongside a confidence range and the industry benchmark line (shown in green). This helps you answer questions like:

• Is engagement improving, declining, or holding steady?
• Are we above or below the industry benchmark?
• Did a specific organizational change correlate with a shift in scores?

The Engagement Drivers Trends chart plots all four driver trendlines on the same X-axis, enabling you to see which drivers are correlated with changes in eNPS over time.

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Downloading survey reports

Click the download icon at the top of the dashboard to export the full survey report. The downloaded report includes all scores, distributions, and open-ended responses.

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Adoption summary

Click Adoption Summary to view the response rate across user groups. The graph uses color coding to show:

• Completed — employees who finished the survey
• Partial response — employees who started but didn’t finish
• No response — employees who did not open the survey

Use adoption data to identify groups with low response rates and follow up with targeted reminders.

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Sharing results with stakeholders

To share survey highlights with leadership or HR business partners:

• Download the full PDF or CSV report using the download icon
• Share a filtered custom view by creating a view scoped to the relevant department or business unit, then sharing the link
• Export individual sections (such as the engagement driver breakdown) directly from the relevant tab

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FAQ

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Related pages