> ## Documentation Index
> Fetch the complete documentation index at: https://help-empuls.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Physical gift claims

> Confirm your shipping address and any product options so a physical award or merchandise gift can be packed and dispatched to you.

When an admin sends you a physical gift (a swag pack, a merchandise box, a milestone branded item, or any tangible reward), you need to claim it before it ships. Empuls notifies you, asks for your shipping address and any product options like size or color, then queues the order with its supply chain partner.

## Why claim?

Empuls doesn't ship physical items automatically because:

* Your address may have changed since your profile was last updated.
* Multi-variant items (clothing, electronics) need a size/color/region choice.
* Some items have customs implications and need your acknowledgment.

The claim flow keeps you in control and prevents shipping errors.

## Claim a gift

<Steps>
  <Step title="Open the claim notification">
    Click the **Claim your gift** link in the in-app notification or email.

    <Frame>
      <img src="https://mintcdn.com/empuls/kZKA4_hUeWO-aNOX/images/Screenshot-2026-05-14-at-4.59.42-PM.png?fit=max&auto=format&n=kZKA4_hUeWO-aNOX&q=85&s=9be8612ef96b1975f1dd7dae29f6effc" alt="Claim your gift notification email and in-app prompt in Empuls" title="Claim your gift notification email and in-app prompt in Empuls" style={{ width:"43%" }} width="982" height="1340" data-path="images/Screenshot-2026-05-14-at-4.59.42-PM.png" />
    </Frame>
  </Step>

  <Step title="Review the gift">
    The page shows the item, who sent it, the citation (if attached), and expected delivery time.

    <Frame>
      <img src="https://mintcdn.com/empuls/BilwTfySaH968043/images/Screenshot-2026-05-14-at-5.01.03-PM.png?fit=max&auto=format&n=BilwTfySaH968043&q=85&s=c5e83db4eb58026f3fb6cf9ef883605c" alt="Physical gift claim page showing item, sender, and expected delivery" width="3356" height="2050" data-path="images/Screenshot-2026-05-14-at-5.01.03-PM.png" />

      <Frame>
        <img src="https://mintcdn.com/empuls/BilwTfySaH968043/images/Screenshot-2026-05-14-at-5.01.17-PM.png?fit=max&auto=format&n=BilwTfySaH968043&q=85&s=a23bf9de095d324e0670ec6c88a91f96" alt="Gift claim shipping address and variant options form" width="3360" height="2100" data-path="images/Screenshot-2026-05-14-at-5.01.17-PM.png" />
      </Frame>
    </Frame>
  </Step>

  <Step title="Pick options if shown">
    For multi-variant items, choose size, color, or other attributes. Variants in stock are shown; out-of-stock variants are greyed out.
  </Step>

  <Step title="Confirm or update your address">
    Empuls pre-fills your last-used shipping address. Update it if you've moved or need delivery to a different location. A different country may have customs implications, and Empuls will flag it if so.
  </Step>

  <Step title="Submit the claim">
    The order is queued with the supply chain partner. You'll see a tracking page that updates as the order moves: queued, confirmed, shipped, in transit, delivered.
  </Step>
</Steps>

## Track your shipment

The tracking page lives at your [Order history](/employees/redemption/order-history). Once the supply chain partner generates a tracking number, it appears on the order page. Click through to the carrier's site for live updates.

## Claim deadlines

Most physical gifts have a claim deadline (typically 30 days from the sent-on date). If you haven't claimed by the deadline:

* Empuls sends two reminders (at 14 days and 7 days before deadline).
* If the deadline passes, the gift may be reissued at the sender's discretion, converted to reward points, or expire, depending on your admin's settings.

If you'll be away during a claim window, reach out to your HR team to extend.

## Problems with delivery

If your gift arrives damaged, doesn't arrive, or is wrong:

1. Open the order on Order history.
2. Click **Report a problem**.
3. Describe the issue and upload photos if applicable.
4. Empuls's supply chain partner reviews and arranges replacement or refund.

## International shipping

For gifts shipped internationally:

* **Customs duties**: some destinations charge customs duties on imports. Empuls covers duties for most major routes, and the gift detail page states if duties are payable on delivery.
* **Restricted items**: some items (electronics, alcohol-related gifts) are restricted in certain countries. The catalog already filters by your country, but address changes may surface restrictions later in the claim flow.
* **Delivery times**: international shipping is typically 7 to 21 business days depending on origin and destination.

## Limits and gotchas

* Once submitted, the address and options cannot be edited. If you need to change something, contact your HR team **before** the order ships.
* Empuls does not ship to P.O. boxes for most physical items, so use a street address.
* Claim deadlines are firm; missed claims are non-recoverable except via the admin's discretion.

## Related

* [Order history](/employees/redemption/order-history): track all claimed orders.
* [Festive gifts](/employees/redemption/festive-gifts): time-bound seasonal gifting.
* [Redeem points](/employees/redemption/redeem-points): use reward points for self-directed redemption.