> ## Documentation Index
> Fetch the complete documentation index at: https://help-empuls.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mobile app

> Download the Empuls app on iOS or Android, log in, and use core features on the go.

The Empuls mobile app brings your workplace engagement to your pocket. Recognise colleagues, redeem reward points, respond to surveys, check the leaderboard, and stay connected with your team — all from your phone.

## System requirements

| Platform    | Requirement                            |
| ----------- | -------------------------------------- |
| **iPhone**  | iOS 12 or later, iPhone 6 or newer     |
| **Android** | Android 8.0 or later, minimum 2 GB RAM |

Scan this QR on iOS or Android to Install the Empuls app.

<Frame>
  <img src="https://mintcdn.com/empuls/iHWcXX4tOrECrE_5/images/qr-download-app.png?fit=max&auto=format&n=iHWcXX4tOrECrE_5&q=85&s=f05f566ac0472c640dec41d63531ca14" alt="Qr Download App" title="Qr Download App" className="mx-auto" style={{ width:"49%" }} width="400" height="400" data-path="images/qr-download-app.png" />
</Frame>

## Download and install

<AccordionGroup>
  <Accordion title="iPhone (iOS)">
    1. Open the **Apple App Store** on your iPhone.
    2. Tap the **Search** tab and type **Empuls**.
    3. Tap **Get** and authenticate with Face ID, Touch ID, or your Apple ID.
    4. Once installed, tap **Open** to launch the app.
  </Accordion>

  <Accordion title="Android (Google Play)">
    1. Open the **Google Play Store** on your device.
    2. Tap the search icon and type **Empuls**.
    3. Tap **Install** and approve the requested permissions.
    4. Once installed, tap **Open** to launch the app.
  </Accordion>

  <Accordion title="Android (without Google Play Store)">
    If your device does not have access to the Google Play Store, you can sideload the app:

    1. Log in to Empuls in your mobile browser.
    2. Tap your **profile image** and select **Download Mobile App**.
    3. Download the APK file and follow the installation prompts.

    To allow installation from unknown sources:

    1. Open **Settings** on your device.
    2. Tap **Apps > Special app access > Install unknown apps**.
    3. Select the app you will use to install (Files app or browser) and toggle **Allow from this source** on.

    <Warning>
      Only install the Empuls APK from the official in-app download link. Do not download APK files from third-party websites.
    </Warning>
  </Accordion>
</AccordionGroup>

## Log in on mobile

<AccordionGroup>
  <Accordion title="Email and password">
    Enter your **registered email address** and **password** on the login screen.

    If you have forgotten your password, tap **Forgot Password** to reset it. You can also tap **Email OTP** to receive a one-time passcode to your registered email instead.
  </Accordion>

  <Accordion title="Company domain login (SSO)">
    1. Enter your **company domain name** on the login screen.
    2. Enter your **email address or employee ID** and **password**.
    3. Tap **Log in**.

    If your organisation uses SSO, you will be redirected to authenticate through your identity provider.
  </Accordion>

  <Accordion title="Mobile number OTP">
    1. On the login screen, tap **Help**.
    2. Tap **Click here** next to "Log in using your registered mobile number to receive an OTP."
    3. Enter your **registered mobile number** and select your **country code**. Tap **Continue**.
    4. Enter the **one-time password** sent to your phone to complete login.
  </Accordion>
</AccordionGroup>

## What you can do on the app

<CardGroup cols={2}>
  <Card title="Feed" icon="newspaper">
    Your personalised social feed with posts, recognitions, and updates. Like, comment, and join discussions.
  </Card>

  <Card title="Recognise colleagues" icon="hands-clapping">
    Tap **Recognize**, select a colleague, choose an award or core value, write a message, and submit.
  </Card>

  <Card title="Rewards catalog" icon="gift">
    Browse and redeem your points for gift cards, merchandise, or experiences.
  </Card>

  <Card title="Surveys" icon="clipboard-list">
    Respond to pulse surveys, eNPS surveys, and lifecycle surveys sent by your organisation.
  </Card>

  <Card title="Groups" icon="users">
    View and interact with all groups you are part of — read posts, react, and comment.
  </Card>

  <Card title="Leaderboard" icon="trophy">
    Check your engagement ranking and view weekly, monthly, and quarterly leaderboards.
  </Card>

  <Card title="Notifications" icon="bell">
    Real-time alerts for recognitions, group invitations, comment replies, and announcements.
  </Card>

  <Card title="Direct messages" icon="message">
    Send one-on-one messages to colleagues within Empuls.
  </Card>
</CardGroup>

## Common tasks

**Update your profile**

1. Tap your **profile image** and tap your name to open your profile.
2. Tap **About**, then the **pencil icon** to edit.
3. Update your bio, skills, languages, and hobbies. Tap **Save**.

**Post on the social feed**

1. Tap **Social** and tap the **+ icon** at the bottom of the screen.
2. Write your post, add media if needed, and submit.

**Nominate a colleague for an award**

1. Tap **Recognize** on the Home Screen.
2. Search for and select the colleague.
3. Choose the award or core value and add a citation.
4. Tap **Submit**.

**Redeem reward points**

1. Tap **Visit Storefront** from the Home Screen.
2. Browse categories, select an item, choose denominations and quantities, and complete checkout.

**Log out**

1. Navigate to your **profile**.
2. Under account settings, tap **Logout** and confirm.

## Troubleshooting

<AccordionGroup>
  <Accordion title="The app won't open">
    Force close and reopen the app. Restart your phone. Check that you have the latest version installed. If the issue persists, uninstall and reinstall the app.
  </Accordion>

  <Accordion title="The app crashes when loading the feed">
    Update to the latest app version. On Android, go to **Settings > Apps > Empuls > Storage > Clear Cache**. On iPhone, uninstall and reinstall the app. Check your internet connection.
  </Accordion>

  <Accordion title="Can't log in on mobile">
    Double-check your email and password. Try logging in via the web version to confirm your credentials are correct. Reset your password if needed. Clear the app cache and try again.
  </Accordion>

  <Accordion title="Not receiving notifications">
    Check that notifications are enabled for Empuls in your device's system settings. Also review your notification preferences in **Account Preferences** inside the app.
  </Accordion>
</AccordionGroup>

## FAQs

<AccordionGroup>
  <Accordion title="Where can I download the app?">
    The Empuls app is available on the **Apple App Store** (iPhone) and **Google Play Store** (Android). You can also find the download link under your profile image in the Empuls web app — select **Download Mobile App**.
  </Accordion>

  <Accordion title="Can I use SSO to log in on mobile?">
    Yes. Use the **Company Domain Login** option and enter your company domain name. If your organisation uses SSO, you will be redirected to your identity provider to authenticate.
  </Accordion>

  <Accordion title="Can I redeem rewards on mobile?">
    Yes. Tap **Visit Storefront** from the Home Screen, browse the catalog, and complete redemptions exactly as you would on the web.
  </Accordion>

  <Accordion title="Are all features available on mobile?">
    Most features are available on mobile — recognition, surveys, the social feed, reward redemption, groups, leaderboard, and notifications. Some admin-only features are only accessible via the web.
  </Accordion>
</AccordionGroup>

<Note>
  For any queries, please contact [cs@xoxoday.com](mailto:cs@xoxoday.com).
</Note>