> ## Documentation Index
> Fetch the complete documentation index at: https://help-empuls.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email whitelisting

# Email Whitelisting

> Receive all Empuls emails from your organization's email domain

## Overview

By default, Empuls notifications are sent via Xoxoday’s domain. To improve email deliverability and maintain brand consistency,customers configure the platform to send emails directly from their organization's domain (e.g., [notifications@yourcompany.com](mailto:notifications@yourcompany.com)).

This feature allows customers to receive all Empuls emails from their own email domain.(See below image)

<Frame>
  <img src="https://mintcdn.com/empuls/WC3oW36ddHYHpo-M/images/email.png?fit=max&auto=format&n=WC3oW36ddHYHpo-M&q=85&s=9290a9a5a6be8adf6ef66f4785f36cf1" alt="Email" width="2080" height="1248" data-path="images/email.png" />
</Frame>

**How It Works**

Empuls uses SendGrid (Twilio) as the email gateway. To authorize SendGrid to send emails on your behalf, a domain verification process using DNS (Domain Name System) records is required.

**Setup Instructions**

### Step 1: Initiate Verification

Contact Empuls Account Manager or Support Team to request "Sender Domain Verification."

### Step 2: Update DNS Records

Empuls will generate a set of unique CNAME records specific to customers account.

* Share these records with your IT or Domain Administrator.
* These records must be added to your organization’s DNS host file.

**Note:** These are unique authentication records and will not conflict with your existing email infrastructure.

### Step 3: Verify Configuration

Once the records are added to your DNS, notify the Empuls team. We will validate the DNS entries to complete the authorization.

### Step 4: Configure Sender Address

After verification is complete, provide the specific email address you wish to use as the "From" address for all future system emails.

**Important:** This email address is used for sending purposes only. It does not require an active inbox or a mailbox license.

> Need help? Reach out to your support team or [cs@xoxoday.com](mailto:cs@xoxoday.com).